At Blooming Fruit Tree Shop, we handle every plant with the same care we hope you’ll give it in your garden. Our shipping and returns policies reflect our commitment to quality and customer satisfaction.
Shipping Information
Order Processing
We carefully prepare each order within 1-2 business days of receiving it. During peak seasons, processing may occasionally take slightly longer.
Shipping Options
We offer two shipping methods to accommodate your needs:
- Standard Shipping ($12.95): Via DHL or FedEx, arriving within 10-15 business days after shipment
- Free Shipping: Available for orders over $50 via EMS, arriving within 15-25 business days after shipment
International Customers: We ship worldwide except to Asia and certain remote areas. Please check your country’s import regulations before ordering plant materials.
Our Garden Guarantee: Returns & Exchanges
We guarantee the health and quality of all our plants upon delivery. If you’re not completely satisfied, here’s how we’ll make it right:
Return & Exchange Process
- Initiate Your Request: Contact our Garden Support Team at [email protected] within 15 days of receiving your order. Include your order number and photos of any damaged items.
- Receive Instructions: We’ll respond within 2 business days with return authorization and shipping instructions if needed.
- Ship Back (if required): For non-perishable items, package securely and ship to our nursery address (1641 Kramer Street Northeast, Washington, US 20002). We recommend using a trackable shipping method.
- Processing: Once received, we’ll inspect the item and process your exchange or refund within 5 business days.
Refund Information
- Refunds will be issued to your original payment method within 7-10 business days after we receive and process your return.
- Shipping fees are non-refundable unless the return is due to our error.
- For exchanges, we’ll ship your replacement item within 3-5 business days of approval.
- International refunds will be issued in USD and may be subject to currency conversion rates.
Non-Returnable Items
To ensure plant health and comply with agricultural regulations, these items cannot be returned once shipped:
- All live plants (trees, bushes, and seedlings)
- Perishable goods (fresh fruits when in season)
- Custom or special order items
- Opened bags of fertilizer or potting soil
For these items, please contact us immediately if there are any issues so we can find an appropriate solution.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear Blooming Fruit Tree Shop Team,
I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].
Item(s) for return/exchange: [Product Name(s)]
Reason: [Please describe] [For damaged items, please attach photos showing the issue]
Preferred resolution: [Refund/Exchange for [Product Name]]
Thank you for your assistance,
[Your Full Name] [Your Contact Information]Gardening Tips
If you’re unsure about a plant’s suitability for your climate, our gardening advisors are happy to provide recommendations before you purchase. Contact us at [email protected].
We stand behind every plant we ship and want you to be completely satisfied with your Blooming Fruit Tree Shop experience. Happy gardening!
The Blooming Fruit Tree Shop Team