At Blooming Fruit Tree Shop, we nurture every plant with care before it reaches your garden, just as we nurture our relationship with you. While we hope every purchase brings you joy, we understand that sometimes returns or exchanges are necessary. Our policy is designed with the same thoughtfulness we apply to our gardening.

Our Promise to You

We guarantee the health and quality of all our plants upon delivery. If your plant arrives damaged or doesn’t meet your expectations, we’ll make it right with a replacement, exchange, or refund.

Please note: Due to the perishable nature of live plants, some items cannot be returned once shipped (see “Non-Returnable Items” section below).

Return & Exchange Process

  1. Initiate Your Request: Contact our Garden Support Team at [email protected] within 15 days of receiving your order. Include your order number and photos of any damaged items.
  2. Receive Instructions: We’ll respond within 2 business days with return authorization and shipping instructions if needed.
  3. Ship Back (if required): For non-perishable items, package securely and ship to our nursery address. We recommend using a trackable shipping method.
  4. Processing: Once received, we’ll inspect the item and process your exchange or refund within 5 business days.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Blooming Fruit Tree Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) for return/exchange: [Product Name(s)] Reason: [Please describe]
[For damaged items, please attach photos showing the issue]
Preferred resolution: [Refund/Exchange for [Product Name]]
Thank you for your assistance,
[Your Full Name] [Your Contact Information]

Refund Information

Refunds will be issued to your original payment method within 7-10 business days after we receive and process your return. Shipping fees are non-refundable unless the return is due to our error.

For exchanges, we’ll ship your replacement item as soon as possible, typically within 3-5 business days of approval.

Non-Returnable Items

To ensure plant health and comply with agricultural regulations, the following items cannot be returned once shipped:

  • All live plants (trees, bushes, and seedlings)
  • Perishable goods (fresh fruits when in season)
  • Custom or special order items
  • Opened bags of fertilizer or potting soil

For these items, please contact us immediately if there are any issues with your order so we can find an appropriate solution.

Special Considerations for International Orders

For our international customers (excluding Asia and certain remote areas):

  • You are responsible for return shipping costs unless the return is due to our error
  • Refunds will be issued in USD and may be subject to currency conversion rates
  • Please check your country’s import regulations before returning any plant materials
Gardening Tip: If you’re unsure about a plant’s suitability for your climate, our gardening advisors are happy to provide recommendations before you purchase. Contact us at [email protected].

We stand behind every plant we ship and want you to be completely satisfied with your Blooming Fruit Tree Shop experience. If you have any questions about our policy, don’t hesitate to reach out to our Garden Support Team.

Happy Gardening,
The Blooming Fruit Tree Shop Team