From our orchards to your doorstep—find answers to grow your perfect garden
About Our Products
What types of plants do you specialize in?
We’re passionate about fruit-bearing trees and plants, offering everything from almonds to blueberries, espalier trees to flowering quince. Our selection focuses on varieties that thrive in home gardens with proper care.
How do I choose the right plant for my climate?
Our packaging automatically adjusts to your destination’s climate—insulation for cold regions, shade protection for tropical areas. When in doubt, email our Garden Support Team with your location for personalized recommendations.
Are your plants organic?
While we use sustainable growing practices, certification varies by variety. Look for the “Bee Friendly” icon on product pages—these plants are grown without systemic pesticides to protect pollinators.
Ordering & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure checkout worldwide. All transactions are encrypted for your protection.
Can I modify or cancel my order after placement?
Orders process quickly (within 1-2 days), but email [email protected] immediately with your order number—we’ll do our best to accommodate changes before shipment.
Do you offer bulk discounts for edible hedges or orchards?
Absolutely! Contact our Plant Concierge before ordering to discuss volume pricing and staggered delivery scheduling for large projects.
Shipping & Delivery
What are my shipping options?
Choose between:
• Express Garden Starter ($12.95 via DHL/FedEx): 10-15 days with tracking
• Seasonal Saver (Free on orders over $50 via EMS): 15-25 days
Why can’t you ship to parts of Asia?
Due to complex agricultural import regulations in certain countries, we temporarily limit shipments to these regions. We’re working to expand our reach—check back next season!
How should I prepare for plant delivery?
Pro Tip: Schedule deliveries for weekdays when you can unpack immediately. Keep a watering can ready—plants appreciate a drink after their journey if soil feels dry.
Returns & Plant Health
What if my plants arrive damaged?
Our 15-Day Happiness Guarantee covers travel stress. Email photos to [email protected] within two weeks for replacement plants or customized care instructions.
Can I return plants if they don’t thrive?
Living plants require specific care, so we can’t accept returns due to growing conditions. However, our team will personally advise you to nurse struggling plants back to health—just reach out!
Why does my dormant tree look like a stick?
Many deciduous fruit trees enter dormancy (a natural rest period) where they drop leaves. This “sleeping” state actually makes them ideal for transplanting. Rest assured, life stirs beneath the bark!
Growing Support
Where are the planting instructions?
Look for the handwritten-style note tucked in your box—we include species-specific guidance with each order. Can’t find it? Download all our planting guides here.
When will my fruit tree bear harvests?
Most trees produce within 2-3 years, though some berries may fruit sooner. Remember: “The best time to plant a tree was 20 years ago. The second-best time is now!” (We include estimated fruiting timelines in your instructions.)
Do you offer pruning advice?
Yes! Our monthly newsletter includes seasonal care tips. Subscribe at checkout to receive “From the Orchard” emails with pruning videos, pest management tips, and recipes for your harvests.
Still have questions? Our gardeners are happy to help—contact [email protected] or write to us at 1641 Kramer Street NE, Washington, DC 20002